TERMS OF USE
Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.
Shipping Policy
MOST domestic (U.S.) orders are shipped within 5-10 business days of receipt. Most customers
who choose Ground Shipping receive their packages anywhere from 5-10 business days from the
time of placing their order. The variable in time is due to whether the package is being shipped
during a weekend or holiday, which adds several days to the process. It also depends based on if
the product(s) are shipped from a close or far distance. When available we will always use
warehouses that are closest to the shipping address to save on time and cost.
Some products are shipped directly from the manufacturer. If your order doesn't arrive complete,
please wait a day or two before calling, as part of it may have been shipped from a separate
location.
Although most orders are processed and shipped the same day or the next day, it may take longer
if we are temporarily out of stock on certain items. If an item in your order is out of stock, we
will attempt to contact you. We will tell you when the item will be available and give you the
choice of waiting until the item becomes available to ship, removing the item from your order,
have, your order shipped in two separate shipments or allow you to choose a different yet similar
product. It is always our goal to get your order in your hands at the soonest possible time.
Safe and Discrete shipping
All orders shipped in plain, discrete packaging. Our customers’ personal privacy is one of our
top priorities. We have researched some of the best discrete shipping methods to ensure we are
up-to-date with shipping accordingly. All corners of the boxes are taped for safety. We also
make sure to tape up any bottle caps for liquid products in order to aid in preventing any chance
of spills.
Signature Required on Most Orders
Most of our shipments contain valuable equipment and/or growing supplies. If you will not be at
the shipping address to accept delivery of your product, consider shipping the item to an address
where someone you trust will be available to sign for your package. Once your order has been
prepared for shipment or has been shipped, we are unable to change the shipping address. Title
and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to
assume the risks of delivering your order without a signature, you may authorize us to arrange
for a delivery that does not require anyone to be at the delivery address. Contact Us for details
and the applicable terms and conditions.
Different billing and shipping address
Due to the heavy level of credit card fraud, and a concern for our customers' credit protection, it
is our policy to verify all orders with different shipping and billing addresses prior to shipping.
If you submit an order with a different billing and shipping address, please be advised that we
must receive this authorization form from you prior to shipping. Please include a copy of the
front and back of your Credit Card and photo ID with this signed form - (lighten it up to make it
faxable).
You may fax it to us at 1866-470-0727 or you may email it to us at info@gjhydro.com.
Overnight / rushed shipping
Overnight and Second-Day shipping refers to the time after your package leaves our warehouse.
We try our best to get same day orders processed if the order arrives in time for processing
(before noon PST). However, when selecting Next Day, 2nd Day or 3 Day shipping options,
please be advised that these options are promised from the time of shipping, not from the time
the order was submitted. Please understand that it takes time to receive the order, process the
payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready
for shipping.
UPS picks up and delivers packages Monday thru Friday only. This means that if you place an
order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the
package has been picked up from our warehouse.
For example - if you place an order at 3:00 p.m. Pacific Standard time on a Wednesday, we will
process and pack your order immediately, but UPS will probably have already picked up for the
day, which means that your order will be picked up the following day, in this case Thursday.
Your package will take 2 business days to get to you, from Thursday, all day Friday and the
following Monday. If Monday is a holiday, you would receive your package on Tuesday, almost
a full week from the time the order was placed. Choose your shipping times wisely, because in
this example, it may have been more cost efficient to select a slower shipping time.
UPS - United Parcel Service
UPS picks up and delivers packages from Monday thru Friday, except for holidays. If you place
an order on Friday afternoon, your order will not be processed until the following Monday. If
you choose 2nd Day Air service, your order will arrive 2 business days after the order has been
fulfilled. We will send you a tracking number as soon as your order has been shipped. If you'd
like to track your package, you can log onto the UPS website at www.ups.com. UPS shipping
costs are substantially higher when shipping to Alaska, Hawaii, and Puerto Rico. Whenever
possible we will provide a lower cost postal service option.
Address Corrections
Additional charges may be applied if the delivery address you provide is incorrect or if the
package needs to be forwarded to a different location due to an error in communicating the
information to us. Don't forget those apartment, suite and unit numbers and your daytime
telephone number. We cannot be responsible for problems your order may encounter due to
inaccuracies in the information you provide. Please be precise in the Shopping Cart!
Delivery Failures
Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you
from the shipping/handling incurred by your order and may not relieve you from the cost of the
products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and
so on, we can re-ship the item to you for an additional shipping charge.
Shipping to Hawaii, Alaska, Puerto Rico & U.S. Territories
Orders shipped to Hawaii, Alaska, Puerto Rico and all US Territories are subject to shipping
rates based on weight and destination. The price that shows up upon your checkout is only a
quote. You will be emailed by customer service the next business day with a shipping rate for
your approval prior to shipping.
Returns from Hawaii, Alaska, Puerto Rico & U.S. Territories
As stated in our return policy, the customer will be charged a 20% restocking fee and is
responsible for the cost of shipping any returned items back to our office in Salinas, California.
Items must arrive in brand new, saleable condition at our office before a credit will be issued.
Please consider getting insurance on the package -- if it arrives damaged or does not arrive at all,
we will not issue credit.
APO/FPO Shipments
For APO/FPO shipments, any delivery time estimate that you receive is based on delivery to the
stateside APO/FPO box address. We cannot estimate final military transport time from box to
base, however, we recommend you allow up to 8 weeks for delivery.
Freight Service
Large products may require freight service. If this is the case with your order, we will find the
most economical means of getting it to you. Shipping costs may vary according to size, weight,
and distance.
Orders of $2000.00 and above are eligible for shipping via freight pallet at a cost of $199.
-no items will be shipped out separately – the entire order will wait until it is 100% in stock – at
the warehouse complete – at that point, it will be shipped out all at once. If a customer requires
faster shipping we can ship it out in increments and charge regular UPS rates for each separated
shipment.
-once the pallet leaves our Calfornia warehouse, it will take between 5-10 days to arrive.
Shipping Charges
We charge a $5.00 handling charge on all purchases. This charge allows us to get orders out as
quickly as possible. It also allows us to pack your order with quality, environmentally friendly
materials.
Please keep in mind that shipping costs are automatically calculated based on weight, distance,
and the type of service you specify. However, costs may vary slightly from this original
calculation, depending on your order, as some items are oversized and cost more to ship. In rare
cases, this may mean a second, additional shipping charge added to your credit card. We will
adjust your shipping costs accordingly when we process your order.
Our shipping policies and prices are subject to change without notice.
To place an order by phone:
Call 831-998-8628 to place your order with one of our friendly customer service representatives.
To place an order by e-mail:
websales@gjvhydro.com
To place an order by mail:
Green Joint Ventures
PO BOX 10537
Salinas, CA 93907
Damaged Shipments
Damaged shipments should be called to our attention and a new replacement will be sent
immediately. Shipping damages must be claimed within 7 days from delivery date of
merchandise. Carriers will not accept damage claims made after the delivery is completed, so
check you packages carefully upon opening to be sure that no damage has occurred.
Communication
We communicate with you primarily by email. Please provide an accurate email address with
your order. We encourage you to provide an accurate email address and to investigate your
internet browser and security programs to ensure that you will receive emails from us regarding
your order and shipment(s).
Environmentally Friendly Business
We are dedicated to being an environmentally friendly business in all aspects of our operations.
In our offices and retail store locations we take advantage of day-lighting techniques to decrease
our demand on electricity for lighting. At night, or when day-lighting techniques aren’t enough,
we use highly efficient LED and compact fluorescent lighting. We also select our office supplies
and equipment with energy efficiency and recyclability in mind. We have a store and office
policy to recycle all paper, plastic, cardboard, glass, and aluminum consumables such as bottles,
cans, boxes, and printer paper.
In terms of shipping, we package your products as safely as possible while still attempting to
minimize potential waste, and we highly encourage our customers to recycle the materials that
are sent. Even our packaging peanuts are environmentally friendly, being made from
biodegradable cornstarch. Many of our products are sourced from vendors based locally which
helps minimize our cargo transportation footprint.
Recycling Expired Light Bulbs and Ballasts
Our retail stores will accept your expired grow light bulbs and ballasts so that they can be
recycled properly, and safely.
Return Policy
We offer a 14 day return on all brand new, unused and undamaged products when accompanied
by a receipt and in original packaging (from the time of delivery). Used items may not be
returned. Items purchased on gjvhydro.com can NOT be returned to a physical Green Joint
Ventures store location and must be returned by following the process outlined in our online
returns policy. Returns require an RA (return authorization) number which can be obtained by
calling 831-998-8628 or by e-mailing info@gjvhydro.com. A restocking fee of 20% is charged
on all returned merchandise. All returns must first be authorized so we can give you detailed
instructions on where to send your item(s). Please be aware that the customer is responsible for
return shipping costs, and arranging shipment of returned items.
If you need to return an item, simply email us at info@gjvhydro.com. Request a return
authorization, and be sure to include your order number. Please do not phone-in a return request.
After we receive your return request via email, we'll send you an email with detailed instructions
for your return. After we receive your returned item(s), we will notify you via e-mail of your
refund once we've received and processed the returned item.
After submitting an item for refund, you can expect to receive your refund within four weeks
after you submit a return request, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to receive your return from the shipper
(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5
business days), and the time it takes your bank to process our refund request (5 to 10 business
days). You, the customer, are responsible for return shipping costs. We recommend using UPS
ground.
· Customer is responsible for all return shipping charges of returned item.
· We recommend using an insured carrier. We are not responsible for lost returns.
· Customer is responsible for all return shipping charges of returned items.
· Any items returned must include the original box and packaging.
· We reserve the right to deny any request for exchange or store credit for a returned item.
Returns from Hawaii, Alaska, Puerto Rico & U.S. Territories
As stated in our return policy, the customer will be charged a 20% restocking fee and is
responsible for the cost of shipping any returned items back to our store in Salinas, California.
Items must arrive in brand new, saleable condition at our warehouse before a credit will be
issued. Please consider getting insurance on the package -- if it arrives damaged or does not
arrive at all, we will not issue credit.
Warranty Information
All warranties are given by the product manufacturer, only. Green Joint Ventures accepts no
responsibility or liability, expressed or otherwise for any manufacturer's warranty. If you have a
warranty issue, you will deal directly with the manufacturer. However, if you need assistance in
who to call for your warranty issues, we are willing to help locate the appropriate phone number.
Payment Policy
Accepted Forms of Payment
We accept Visa, MasterCard, AMEX, Discover, money orders, and personal checks issued by
US banks. There will be an additional fee of $25 for bounced checks. Checks should be made
payable to Green Joint Ventures Post dated checks will not be accepted. Please write your order
number on the check. (Your order number can be found on your order confirmation email.)
Mail checks to:
GJVhydro.com
PO BOX 10537
Salinas, CA 93912
Orders will not ship until checks have cleared. This may take up to 10 days.
Credit payments made online via our secure server will be held immediately upon submitting
your order.
Gift Card Policy
We do not currently accept Gift Cards issued by Visa, Mastercard, or AMEX. These are
legitimate cards issued by the credit card companies; however they cannot be processed through
Authorize.net. If you attempt to use a gift card for an order you run the risk of the gift card issuer
putting a temporary hold on the card, which is fairly common.
Anti-Fraud Credit Card Acceptance Policy
The following procedures apply to all orders for the protection of Green Joint Ventures and its
customers:
1.) Customer billing street address and zip code MUST match credit cardholder information
on file at the issuing bank for an order to process.
2.) If your shipping address is different than your billing address, a Credit Card Authorization
form must be filled out and returned to Green Joint Ventures along with copies of the Cardholder
I. D. and back and front side of the credit card. This form will be emailed to you upon
completion of your order.
3) International orders will only be shipped to the bill-to address.
4.) Alternatively, customers may pay by wire transfer or check. Please see below.
Payment by Wire Transfer
Customers wishing to pay by wire transfer please e-mail info@gjvhydro.com for instructions. |
